Delivery Information

Shipping & Delivery

At Branded Perfume, we ensure your shopping experience is smooth—from placing your order to receiving it at your doorstep.

Shipping Charges

• UAE Orders: FREE shipping on most orders. If applicable, a fee (typically AED 12.00) will be shown at checkout.
• International Orders: Delivery charges vary by country and are displayed during checkout.
• Phone/WhatsApp Orders: Our team will confirm delivery fees during the order process.

Where We Deliver

We deliver across the UAE including Dubai, Abu Dhabi, Sharjah, Dubai Mall, Silicon Oasis, Al Rigga, Karama, Deira, and more.

We also ship to Saudi Arabia, Qatar, Oman, Bahrain, and Kuwait.

International shipping is available to selected countries. Please note that customs duties and taxes may apply and are the responsibility of the customer. Orders must be shipped to the cardholder's address.

Delivery Time

• UAE Orders: Typically delivered within 1–3 working days.
• International Orders: Delivered within 7–12 working days, depending on location and customs clearance.

Order Processing

• Orders placed before 2 PM are usually processed the same day.
• Orders placed on weekends or UAE public holidays will be processed the next working day.

Delivery Details

• One delivery address per order.
• Please double-check your delivery address and phone number before confirming your order.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can also track your order here.

Important Notes

• We’ll notify you in case of delays caused by customs, weather, or unforeseen issues.
• For any delay or missing order, please contact our customer support team for immediate assistance.

Help Topics

1. How can I cancel my order?
   If not yet shipped, contact our customer service team to cancel. After shipping, cancellation may not be possible. Check your order status here.
2. How do I change my delivery address?
   You can change it before the item is shipped by contacting our support team with your order number and new address.
3. How can I track my order?
   You’ll receive a tracking link by SMS or email. Track here.
4. I didn’t receive order updates. What should I do?
   Check your spam/junk folder. Still missing? Contact us and we’ll resend the details.
5. What if I’m not available during delivery?
   Our courier partner will contact you before delivery. You can reschedule if needed.
6. Who is your delivery partner?
   We use TFM Express and other trusted local couriers for reliable and fast delivery.
7. Can I cancel if I change my mind?
   If not shipped yet, yes. If delivered, check our Return & Refund Policy for eligibility.

Still have questions?
Contact the Branded Perfume support team — we’re here to help!