Return & Refund Policy
Return & Refund Policy
At Branded Perfume, your satisfaction is our top priority. If there’s an issue with a fragrance or product you recently purchased, we’re here to help make it right—quickly and hassle-free. Depending on the issue, the product type, and its condition, you may be eligible for a replacement or refund.
Return Eligibility
- You may request a return within 7 days of receiving your order.
- The item must be unused, unopened, and in its original packaging.
- Please provide your order number or invoice.
- You received the wrong product (e.g., ordered a fragrance but received a gift set).
- The item arrived damaged or was missing components.
- The product was defective or not as described.
Important Notes
- If you wish to exchange an unopened item (not due to our fault), a 13 AED shipping charge will apply.
- If we cannot provide a replacement, a refund will be issued after deducting 13 AED.
- If the issue is from our side (wrong/damaged item), no shipping charge will be deducted.
Returns Will NOT Be Accepted If:
- The item has been opened or used.
- The packaging is damaged or missing.
- You changed your mind after opening/trying the product.
- The product was purchased during a sale or clearance (unless damaged).
- It’s a personal care/hygiene product without a valid issue.
All return claims are subject to inspection. We only accept returns for genuine reasons.
International Orders
We cannot cancel international orders once shipped.
Refund Process
- Once we receive and inspect your return, we’ll send a confirmation.
- If approved, your refund will be processed within 3–7 business days.
- Refunds are made to your original payment method (credit card, wallet, or cash).
- Shipping charges are non-refundable, unless the return is our fault.
Return & Refund: Step-by-Step
- Contact our support team with your order number and reason for return.
- We’ll provide return instructions and the address.
- Send the item back to us.
- After inspection, we’ll confirm approval and issue your replacement or refund.
Need Help?
Call us at: +971 52 655 6946
Email: sales@brandedperfume.com
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